Returns & Exchanges

Last updated: 10 November 2026

We want your CURVA jeans to fit and feel right. This policy explains our 7-Day Fit Exchange, returns and refunds. Nothing in it limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. 7-Day Fit Exchange

If your jeans don't fit, request an exchange within 7 days of delivery. Sizes available: S, M and L. To qualify, items must be:

• unworn (beyond trying on), unwashed and undamaged;
• returned with all original tags attached and the hygiene liner (if supplied) intact;
• not altered, hemmed or dyed;
• bought from curva.co.za (please include your order number).

You can exchange for another size of the same style and wash, or for another style of equal or higher value (you pay any difference). Exchanges are subject to stock; if we cannot exchange, we will refund the item. For fit exchanges, the cost of sending the item back is for your account; we pay to send your new size to you.

2. Cooling-off period (ECTA section 44)

Because you bought online, you may cancel your purchase without reason within 7 days of delivery. Return the item in the condition described above. We refund the purchase price within 30 days of cancellation; the only charge for your account is the direct cost of returning the goods to us.

3. Faulty, wrong or damaged items

If an item is defective, not what you ordered, or arrives damaged, contact us with your order number and photos. Under the CPA you may return defective goods within 6 months of delivery for a repair, replacement or refund (your choice, as the Act provides). We pay the return courier for faulty items or our mistakes.

4. Items we cannot accept for change of mind or fit exchange

• Worn, washed, stained, perfumed or damaged items
• Items with tags or the hygiene liner removed
• Altered, hemmed or customised items
• Free gifts

This does not affect returns for faulty goods under the CPA.

5. How to request an exchange or return

1. Email lisachastainb@gmail.com (or use our contact form) within 7 days of delivery with your order number, the item, the reason, and the size you want.
2. We reply with approval and return instructions, including the return address. Please don't send items back before you have approval.
3. Send the item with a tracked courier and keep your proof of postage. We are not responsible for returns lost in transit without proof of tracked delivery to us.
4. We inspect the item within 5 business days of receiving it and email you the outcome.

6. Refunds

Approved refunds go back to your original payment method (card, Apple Pay or Google Pay via Yoco). We process them within 5 business days after inspection; your bank may take a further 3–10 business days to show the funds. Original delivery fees and the optional Shipping Protection fee are refunded only where the item was faulty, wrong, or returned under the ECTA cooling-off right, as the law requires.

7. Sale and promotional items

Items bought on promotion (for example with code BLACK20) qualify for the 7-Day Fit Exchange, cooling-off and CPA rights in the same way. Refunds are for the amount you actually paid.

8. Order cancellations

You can cancel an order free of charge before it is dispatched. Contact us as soon as possible. Once dispatched, the return process above applies.

9. Contact

Email lisachastainb@gmail.com · Phone 065 942 8699 (Mon–Fri 09:00–17:00 SAST) · 14 Egret Street, Roodepoort, Gauteng, 1709, South Africa